Privacy Policy

Loxeno ("Loxeno", "we", "us", "our") respects your privacy. This policy explains what personal data we collect when you visit loxeno.com or use our contact form, why we collect it, and what rights you have over it.

Who we are

Loxeno is a custom software development agency based in Gradiška, Bosnia & Herzegovina. For any privacy question, you can reach us at info@loxeno.com.

Information we collect

We collect information in two ways:

• Information you give us directly — when you submit our contact form, we collect your name, email address, and message, and optionally your company name.
• Information collected automatically — like most websites, our hosting provider logs standard technical data for every visit (IP address, browser type, pages viewed, timestamps) for security and troubleshooting purposes. We do not currently use analytics or marketing cookies; if that changes, this policy will be updated first.

How we use your information

We use the data you submit through our contact form only to respond to your enquiry, discuss a potential project, and keep records of our business correspondence. We do not use it for marketing without your separate consent, and we never sell your personal data.

Legal basis for processing

Where the GDPR applies, we process your data based on: legitimate interest (responding to enquiries you initiate), consent (where you explicitly opt in to something, such as a newsletter), and contract (once we begin work together).

Cookies

Our website does not currently set analytics, advertising, or tracking cookies. Only strictly necessary technical data (such as session behaviour needed to render the page) is handled client-side and is not sent to us. If we introduce analytics in the future, we will update this section and, where required, ask for your consent first.

Sharing your information

We do not sell or rent your personal data. We may share it with trusted service providers who process it on our behalf and only to the extent necessary to run our website and respond to you, such as:

• Our web hosting provider, to keep the site online and secure.
• Email and/or contact-form processing services, to deliver and manage enquiries submitted through this site.

These providers are only permitted to use your data to provide services to us.

Data retention

We keep contact-form submissions and related correspondence for as long as reasonably necessary to handle your enquiry and for our legitimate business records, typically no longer than 3 years after our last contact, unless a longer period is required by law or an ongoing contract.

Data security

We use reasonable technical measures — including HTTPS encryption in transit — to protect the information you share with us. No method of transmission or storage is 100% secure, but we work to keep your data safe from unauthorized access, alteration, or disclosure.

International data transfers

Our servers and service providers may be located outside your country of residence, including outside the European Economic Area. Where this happens, we take steps to ensure your data continues to receive an appropriate level of protection.

Your rights

Depending on where you live, you may have the right to:

• Ask what personal data we hold about you, and get a copy of it.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data.
• Object to, or ask us to restrict, certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at info@loxeno.com.

Children's privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time, for example when we add new tools or services to our site. The "Last updated" date at the top of this page always reflects the latest version.

Contact us

If you have any questions about this policy or how we handle your data, contact us at info@loxeno.com or +387 65 331 300.